The data is clear …
your workplace culture affects your employees’ experience, and that affects your customers’ experience.
Delivering excellence must start with your people. But where do you begin? We solve that exact problem for our clients.
By applying the tenets we have successfully used for more than 20 years to support some of the largest organizations and most admired brands across the globe, we partner with you to deliver our proprietary Culture Impact Framework™.
We act as an extension of your team!
We provide an effortless partnership and ensure a smooth, complementary workflow to your existing structure. Depending on your time and resources, we tailor an engagement strategy suited to your needs. Our collaboration begins with an initial discussion to understand your specific needs and define how our partnership can benefit you.
Initial engagement: Engage with senior leadership (such as CEO/COO or CHRO) for agreement on terms, resources, strategic priorities, goals, timing and other vital engagement details.
Regular sessions: Initial weekly update meetings are scheduled, and the ongoing frequency adjusted as necessary.
Team involvement: We include additional team members as needed, forming cross-functional working teams to address each priority identified.
It’s as easy as 1-2-3-4
Examine the culture: Assess your current culture, define your aspirational future state and uncover the top culture impact opportunities.
Operationalize internally: Address and operationalize these opportunities across your organization, collaborating with and considering the perspectives of your employees.
Operationalize externally: Deliver upon your top culture impact opportunities externally, guided by what matters most to your customers.
Continuous improvement: Continually and holistically manage and enhance your culture by scrutinizing technology, processes and viewpoints to ensure maximum ROI.
We identify the gaps between your present and future state, then utilize proven methodologies to operate and manage the culture transition. We develop a realistic and achievable roadmap outlining attainable priorities and measurable tactics.
When we partner with you to intentionally design and deliver a thriving culture, we follow our four-step Culture Impact Framework™:
So, what can you expect to achieve?
Improved employee experience: Create an overall happier, more productive work environment where your people can thrive.
Culture evolution: Determine the aspirational future state of your culture and instill the behaviors required to get there.
Deliver excellence: Intentionally and consistently deliver excellence to your customers and external stakeholders.
Maximize outcomes: Boost business results, both internal and external influence and impact while delivering maximum return on investment.
What is culture?
Culture represents the living, breathing persona of your company, comprising the norms, values, goals, attitudes, practices and behaviors that define the character of your organization.
Culture is:
Held within the hearts and minds of every person within your organization.
The beliefs and standards to which everyone operates.
The behaviors that happen when no one is watching.
Culture disintegrates when:
It is not valued and lived by your leaders.
There is a lack of clarity and alignment.
There are forces in opposition to your beliefs and standards.
You are unable to deliver upon your ideals for any reason.
1 Culture & Employee Experience: Your Complete Guide | Qualtrics, (99+) Corporate culture and the bottom line | Eric Flamholtz, Academia.edu The Iceberg of Organizational Culture Change (Infographic) | SmartRecruiters
2 The ultimate list of corporate culture statistics | Arbinger
3 5 Reasons a Positive Company Culture Increases Profitability | purpose.jobs
4 Why 33 Percent of New Employees Quit in 90 Days | Psychology Today
5 gx-core-beliefs-and-culture.pdf | Deloitte
6 The Iceberg of Organizational Culture Change (Infographic) | SmartRecruiters
A thriving culture is critical in business today and must be intentionally designed and delivered to maximize your business outcomes.
When your culture is thriving, your people will deliver their very best for you and your customers because they:
Feel connected to your mission.
Live your values daily.
Find purpose in their work.
Feel valued with a deep sense of belonging.
Are happy, engaged, dedicated and motivated.
Understand how their role contributes to your
business outcomes.
A thriving culture delivers loyal
advocates who:
Ride the waves with you.
Support you along your shared journey and encourage others to join.
Partner to create and bring new ideas to life.
Are invested in achieving mutual success.